So I went to DJ Warehouse today, let me start by saying that the experience was not pleasant. I went there to get some road cases for my SL1200’s, which I had been shopping around for, for sometime. I found that DJ Warehouse had the best price on these type of cases, but, unfortunately the cheap price reflected the cheap service.
Now, generally I buy this kind of thing online and I have it shipped to me so I don’t have to deal with the dosh bags in the store, but when I discovered that these guys had cases at a good price and the shipping costs where extortionate I decided that I would go pick them up myself since the store is local to me in Sydney. It started last week when I rang the store and I spoke to ‘Jayson’, I asked the guy twice and I wrote the name down. When I rang them today I asked for Jayson and I was told that Jayson only works in the warehouse and ‘No, he never works on the front counter, you must be mistaken’
‘oh god, ok whatever, what is your name ?…’
‘Olivier’ he said
‘OK cool I’ll be there shortly’, in other words I was saying, ‘Get my shit ready I will come and get it and get out of your hair real quick!’. But this was never going to be the case.
First, when I get there, there is some cretin crapping on to the sales dude, who I assumed was ‘Oliver’. He was crapping on for about 20 minutes talking about shit which I am sure he knew nothing about and which I am sure that Oliver knew equally nothing about! Why do this? Before even stepping foot in a store like this you should be well armed and understand exactly what you are about the fork out cash for, never trust a salesman! There is so much stuff on the net these days that the salesman has become almost irrelevant, along with the store itself. The only value I see in a store is to act as a warehouse to store good that you may need to get on a whim or in an emergency…. anyway.
I just wanted to get my cases and go, but it continues. Oliver then suddenly asked me to pay, I said ‘Can I look at the cases ?’
”They are out the back’, he says
‘Oh really what do they look like ?’
‘Blah, blah, blah, they look like the ones on the website’
‘ok fine whatever, here’s my card…’
He then proceeds to bill me and print an invoice, but, there is no paper in the printer!! Arrrg, while he is trying to get the printer sorted out the phone rings, twice! Then after 10 minutes of searching he decides that there is no paper and rings the warehouse to ask if he can email the order to them… ummm… why don’t you just do that all the time!?!?! Anyway, whatever, I think to myself.
So finally I head out to the warehouse to pickup my order, where low-and-behold, I meet a guy called Jayson! He also screwed around… couldn’t find the cases and when he did find them one of them had scratches on, which to be honest I was not that worried about. Finally I get these things and tried them out in the studio, they are good, pretty happy in the long run but it was a long painful process. It’s this kind of experience that has really put me off going to shops, if the retail sector is serious about keeping customers then they need to sharpen up their game and stop being so full of themselves!